Frequently Asked Questions
What is Wunderwall?
Wunderwall is a durable, self-adhesive, repositionable and removable vinyl mural available in a premium satin (smooth) finish or premium canvas finish.
What’s the difference between Wunderwall and traditional wallpaper?
Wunderwall is a self-adhesive (peel and stick) vinyl wall mural that has an easily repositionable backing for easy installation and removal.
Wunderwall is printed on demand – custom-sized to fit your wall perfectly.
Traditional wallpaper is installed either by first applying paste on the back with a brush or rolling the paper in a tray of water to activate the pre-paste. Both are messy options and difficult to position and remove without damage to the wall.
Wallpaper comes in stock sizes. You must measure and cut to make it fit your wall space.
Is there a minimum or maximum size for a Wunderwall order?
Wunderwall panels can come in most any size. For custom sizing not available on the website contact us and let us know what you’re looking for.
Is there a maximum size for Wunderwall order?
No, Wunderwall comes in panels that can be of any size.
How long will Wunderwall stay on the wall?
Depending on the wall application, Wunderwall is designed to enjoy with zero maintenance for many years. The key to longevity is to properly clean and prepare the wall before application.
Is Wunderwall easy to clean?
Yes. Under normal wear and tear, Wunderwall can be cleaned with just a clean, dry cloth or lightly dampened cloth.
Does Wunderwall need a protective laminate or topcoat?
For the average wall with average traffic, Wunderwall is designed to provide superior performance for as long as you choose to enjoy it and does not need a topcoat. If you are installing Wunderwall in a high traffic area, contact us for further options.
Is Wunderwall commercial grade?
Yes. All of our products are commercial grade Type II, Class A vinyl.
What are the finish options for Wunderwall?
We offer a WunderWall Smooth finish and a WunderWall Canvas finish.
If you aren't sure what to get, we recommend ordering a sample kit.
Can WunderWall be used on a textured surface?
WunderWall works great with some textured surfaces, but not all. If your mural is going on a textured surface, we recommend ordering a sample kit to find out what material will work best for you.
Is Wunderwall outdoor-durable?
Yes. While the primary purpose is for indoor use, you can install Wunderwall outdoors with a maximum life expectancy of 5 years. The guarantee of removability outdoors is 2 years.
What is the Fire Rating for Wunderwall?
Wunderwall Satin Class 0 (BS 476 - Part 6 & 7) Class 1-s1, d0 (EN 13501-1) PASS (CAN/ULC-S102) Wunderwall Canvas Class C-s1-d0 (EN-13501) Class 1 or A (ASTM E-84) PASS (CAN/ULC-S102)
What is the thickness of Wunderwall?
Both Wunderwall Satin and Wunderwall Canvas have a vinyl thickness of 6 mil and 1 mil of adhesive, for an overall thickness of 7mil.
Can Wunderwall be applied over unfinished drywall?
Wunderwall is best applied on a smooth-surfaced finished drywall with at least primer applied to the surface. If the wall has been painted, wait a minimum of 2 weeks before applying the vinyl.
What other kind of surfaces are recommended for application for Wunderwall?
Glass, finished wood, cement, and other flat, smooth surfaces are recommended.
Cinderblock, brick, paneling and other non-flat surfaces are not recommended.
Can Wunderwall be installed in high moisture areas, like bathrooms and kitchens?
Yes. Wonderwall vinyl is designed to withstand high moisture content areas. Before installing make sure the wall is free from moisture.
Can Wunderwall be personalized?
Yes, we can integrate custom text (quote or scripture, or company tagline, or a family member’s name or a company logo or a non-profit’s mission, for example). We will produce a proof for you to review and approve.
How do I check the remaining balance of a gift card?
You can check your remaining balance one of two ways: (1) My Account > Gift Cards. Just enter your gift card code and click "submit." (2) In the shopping cart with items in your cart, scroll down to the "Gift Cards" section, enter your gift card code, and click "Check Gift Card Status."
How do I use a gift card?
You can redeem a gift card during the checkout process. In the shopping cart with items in your cart, scroll down to the "Gift Cards" section, enter your gift card code, and click "Submit."
Can I send a gift card to someone else?
Absolutely! Just choose one of our gift cards, enter the recipients information on the product page (including an optional message), and checkout. We'll take care of the rest! You will receive a confirmation email for the order and a confirmation email once the gift card is sent to the recipient.
Do your gift cards expire or have inactivity fees?
Nope! Our gift cards can be redeemed whenever is most convenient and there are no penalties for inactivity. Be sure to follow us on our Instagram to checkout all of our latest projects.
Can I return my order?
Since all of our wall vinyls and murals are custom made to order, we DO NOT OFFER RETURNS, EXCHANGES, or REFUNDS. Ordering a sample of our vinyl beforehand will allow you to test the vinyl and the color on your wall first before placing an order.
Wunderwall is not responsible for lost or stolen packages.
Even though we don’t accept returns, we stand by our products and will be happy to offer a solution the best we can. Please email us with any questions or issues to [email protected]
Have more questions?
We'd be happy to help! Just Contact Us and we will get back with you as soon as possible.